《The Trusted Advisor》的笔记-第50页
- 章节名：The rules of romance: relationship building
- 页码：第50页 2015-10-12 22:55:37
- Being "professional" is to distinguish ourselves from clients, which separates us from clients. Building relationship requires us to find common, not separate, ground.- Creating opportunities to demonstrate that you have something to contribute, there's no better way to do this than to start contributing.- Providing advice with affirmation, support, approval and appreciation, since clients don't always want advice but often just need a sympathetic ear.- Keep asking to clarify the ambiguity expressions like "I'm not sure that will work".- Ask for help when you need. It shows you are focus on clients' problems, and worrying a lot less about how you "appear".
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