- 页码：第1页 2019-06-04 20:20:01
“part1 fundamental techniques in handling people
principle 1 Don't criticize, condemn or complain.
principle 2 Give honest and sincere appreciation.
rinciple 3 Arouse in the other people an eager want.
part 2 six ways to make people like you
principle 1 becoming genuinely interested in other people.
principle 2 simple
princile 3 remrember that a person's name is to that person the sweetest and most important sound in any language.
principle 4 be a good listener.encourage others to talk about themselves.
principle 5 talk in terms of other person's interests.
principle 6 make the other person feel important ——and do it sincerely.
part 3 how to win people to your way of thinking
principle1 the only way to get the best of an arguments is to avoid it.
principle2 show respect for the other person's opinions.never say" you're wrong ".
principle3 if you're wrong, admit it quickly and emphatically.
principle 4 begin in a friendly way.
principle5 get the other person saying "yes,yes" immediately.
principle 6 let the other person do a great deal of the talking.
principle 7 let the other person feel the idea is his or hers.
principle 8 try honstly with the other person's point of view.
principle 9 be sympathertic with the other person's ideas and desires.
principle 10 appeal to the noblermotives.
principle 11 dramatize your ideas.
principle 12 throw down a chanllenge.
part 4 be a leader ： how to change people without giving offense or arousing resentment
1 begin with praise and honest appreciation.
2 call attention to people's mistakes indirectly.
3 talk about your own mistakes before criticizing the other people.
4 ask questions instead giving direct orders.
5 let the other person save face.
6 praise the slightest improvement and praise every improvement. Be"hearty in your approbation and lavish in your praise".
7 give the other person a fine reputation to live up to.
8 use encouragement. make the fault seem easy to correct.
9 make the other person happy about doing the thing you suggest.”
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