成功通话(中国版)

Introduction
Whos who in Effective Telephoning
Unit 1 First contacts
Unit 2 The right person
Unit 3 An unexpected
Unit 4 Whats the message?
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Introduction
Whos who in Effective Telephoning
Unit 1 First contacts
Unit 2 The right person
Unit 3 An unexpected
Unit 4 Whats the message?
Unit 5 Handling information
Unit 6 Communication
Unit 7 Making plans
Unit 8 Solving problems
Unit 9 Handling
Unit 10 Closing a call
Vocabulary & notes
Listening tapescript
Answer Key
VCD transcript
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