Perfect Phrases for Customer Service 短评

作者: Robert Bacal
副标题: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
isbn: 007144453X
书名: Perfect Phrases for Customer Service
页数: 222
定价: 97.00元
出版社: McGraw-Hill
装帧: Paperback
出版年: 2004-12-29