The Loyalty Effect 短评

作者: Frederick F. Reichheld, Thomas Teal
副标题: The Hidden Force Behind Growth, Profits, and Lasting Value
isbn: 1578516870
书名: The Loyalty Effect
页数: 323
定价: USD 16.95
出版社: Harvard Business School Press
装帧: Paperback
出版年: 2001-09-15