The how,why,when and when not of email

David Shipley is the deputy editorial page and op-ed editor of the New York Times, where he has also served as national enterprise editor and senior editor at the magazne. Previously, he was executive editor of The New Republic and a senior presidential speechwriter in the Clintor administration.

will Schwalbe is senior vice president,editor-in-chief of Hyperion books. Previously he was a journalist, writng aricles for such publications as the New York Times, the South China Morning Post,Insight for Asian Investors, Ms.magzaine,and Business Traveler Asia.