前言1
第1章变革的时代1
11引言1
12行政与管理3
13公共部门改革6
14公共部门变革的动力9
15公共管理学15
16结论17
第2章政府的角色19
21引言19
22公共部门的必要性21
23政府工具24
24作为公共政策基础的市场失灵28
25政府干预的阶段31
26政府的规模38
27结论41
第3章传统的公共行政模式43
31引言43
32早期的行政44
3319世纪的改革46
34韦伯的官僚制理论48
35威尔逊与政治控制52
36泰勒与公共行政54
37传统模式存在的问题59
38结论72
第4章新公共管理74
41引言74
42管理的内涵76
43管理方法的产生78
44管理的理论基础83
45新公共管理的问题85
46公共部门改革89
47对管理主义的批判94
48结论101
第5章公共政策103
51引言103
52公共政策、行政与管理105
53政策分析107
54经济性公共政策111
55政治性公共政策113
56基于证据的政策116
57政策分析的局限117
58结论121
第6章治理123
61引言123
62治理的内涵124
63公司治理131
64新公共管理的治理132
65治理与网络136
66结论：治理的有效性141
第7章管制、外包和公共企业144
71引言144
72管制145
73签约外包151
74公共企业：作为生产者的政府157
75关于民营化的争论160
76结论164
第8章利害关系人和外部环境166
81引言166
82外部关注的必要性167
83传统模式下的外部关系169
84作为一种管理职能的外部关系170
85利益集团172
86超越政策社群176
87外部依赖过度的诱发问题180
88结论184
第9章责任185
91引言185
92责任的概念187
93私营部门的责任187
94公共部门的责任190
95传统模式下的责任194
96管理主义模式下的责任197
97公共部门改革中的责任问题202
98结论205
第10章战略管理208
101引言208
102战略209
103私营部门的战略210
104公共部门的战略213
105战略计划模式214
106战略管理219
107对公共部门战略的批判223
108结论226
第11章领导力和人事管理228
111引言228
112传统的人事管理模式230
113领导力233
114人力资源管理240
115人力资源管理改革的一些问题245
116结论248
第12章财政和绩效管理250
121引言250
122政府预算251
123传统的财政管理256
124财政管理改革258
125绩效管理263
126对财政和绩效管理的批判266
127会计改革的问题267
128结论271
第13章电子化政府273
131引言273
132技术和传统的行政模式275
133电子化政府的产生278
134电子化政府的发展阶段280
135技术变革对官僚制的影响284
136电子化政府和公共部门改革287
137电子化政府的问题289
138结论293
第14章发展中国家的公共管理295
141引言295
142发展中国家的传统模式296
143行政模式的问题303
144公共部门改革304
145管理主义模式的问题310
146结论314
第15章结论：公共管理典范315
151引言315
152公共管理的典范316
153作为一种典范的传统公共行政318
154作为一种典范的新公共管理320
155作为一种典范的公共管理326
156公共部门改革的问题329
157结论335
参考文献338
索引360
Contents
List of Tables and Boxesvi
Prefacevii
1 An Era of Change 1
Introduction1
Administration and management3
Public sector reform6
Imperatives of public sector change9
Public management as a field of study15
Conclusion17
2 The Role of Government19
Introduction19
The need for a public sector21
Instruments of government24
Market failure as the basis for public policy28
Phases of government intervention31
The size of government38
Conclusion41
3 The Traditional Model of Public Administration 43
Introduction43
Early administration44
The reforms of the nineteenth century46
Webers theory of bureaucracy48
Wilson and political control52
Taylor and public administration54
Problems with the traditional model59
Conclusion72
4 Public Management 74
Introduction74
The meaning of management76
The beginnings of a management approach78
Theoretical bases of management83
The problem of New Public Management85
Public sector reform89
Criticisms of managerialism94
Conclusion101
5 Public Policy 103
Introduction103
Public policy, administration and management105
Policy analysis107
Economic public policy111
Political public policy113
Evidencebased policy116
Limitations of policy analysis117
Conclusion121
6 Governance 123
Introduction123
The meaning of governance124
Corporate governance131
Governance as the New Public Management132
Governance and networks136
Conclusion: the usefulness of governance141
7 Regulation, Contracting and Public Ownership 144
Introduction144
Regulation145
Contracting out151
Public enterprise: government as producer157
The privatization debate160
Conclusion164
8 Stakeholders and External Constituencies 166
Introduction166
The need for an external focus167
External relations in the traditional model169
External relations as a management function170
Interest groups172
Beyond the policy community176
Issues regarding overreliance on the outside180
Conclusion184
9 Accountability 185
Introduction185
The idea of accountability187
Accountability in the private sector187
Accountability in the public sector190
Accountability in the traditional model194
A managerial model of accountability197
Accountability problems from public sector reform202
Conclusion205
10 Strategic Management 208
Introduction208
Strategy209
Strategy in the private sector210
Strategy in the public sector213
Strategic planning models214
Strategic management219
Criticisms of strategy in the public sector223
Conclusion226
11 Leadership and Managing People 228
Introduction228
Staffing in the traditional model230
Leadership233
Management of human resources240
Some problems with the HRM changes245
Conclusion248
12 Financial and Performance Management 250
Introduction250
The government budget251
Traditional financial management256
Financial management reform258
Performance management263
Some criticisms of financial and performance management266
Problems with the accounting changes267
Conclusion271
13 Egovernment 273
Introduction273
Technology and the traditional model of administration275
The beginnings of egovernment278
Egovernment stages280
The impact of technological change on bureaucracy284
Egovernment and public sector reform287
Problems of egovernment289
Conclusion293
14 Public Management in Developing Countries 295
Introduction295
The traditional model in developing countries296
Problems with the administrative model303
Public sector reform304
Problems with the managerial model310
Conclusion314
15 Conclusion: Paradigms in Public Management 315
Introduction315
Paradigms in public management316
The traditional administrative model as a paradigm318
New Public Management as a paradigm320
Public management as a paradigm326
Issues in public sector reform329
Conclusion335
References 338
Index 360
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