VOLUME I
Executive Management
Chapter 1: Bank Management and the Bank’s Organization
Chapter 2: Administration Management
Chapter 3: Management Through Written Policy Statements
Chapter 3A: Model Bank Policy Statements
Chapter 4: Managing the Bank’s Corporate Culture
Chapter 5: Marketing, Advertising, and Promotion
Chapter 5A: How Marketing Should Be Managed
Risk Management
Chapter 6: Risk Management System
Chapter 7: Stress Testing
Chapter 7A: Interest Rate Risk Management
Chapter 8: The Bank’s Insurance Program
Chapter 9: Fraud and Kiting Prevention
Chapter 10: Contingency Planning
Chapter 11: Managing Internal and External Audits
Loan Management
Chapter 12: Loan Administration
Chapter 12A: Allowance for Loan and Lease Losses
Chapter 13: Model Commercial and Industrial Lending Policies
Chapter 14: Making Specific Types of Commercial Loans
Chapter 14A: Lending to Municipals
Chapter 15: Model Real Estate Lending Policies
Chapter 15A: Home Mortgage Lending
Chapter 15B: Model Home Mortgage Lending Policies
Chapter 16: Problem Loan Management
Bank Administration
Chapter 17: Training and Development
Chapter 18: E-Banking
Chapter 19: Human Resources Management
Chapter 19A: Model HR Policy Manual
Chapter 19B: Important HR Definitions
Chapter 19C: Model HR Management Forms
Chapter 19D: Salary Administration
Chapter 19E: Problem Employee Management
Chapter 19F: Practical HR Guidance
Chapter 19G: Performance Management
Chapter 20: Technology Planning
Chapter 21: Bank Examinations
Chapter 21A: Capital Management and Capital Planning
VOLUME II
Developing and Implementing Strategies
Chapter 22: Financial Planning
Chapter 22A: Budgeting Procedures
Chapter 23: Bank Financial Performance Analysis
Chapter 24: Preparatory Strategic Planning Activities
Chapter 25: Model Strategic Plan
Chapter 26: Strategic Planning Discussion Papers
Investment Portfolio Management
Chapter 27: Investment Portfolio Management and Strategies
Chapter 28: Model Investment Portfolio Policy Statement
Chapter 29: Investment Mechanics, Accounting, and Taxes
Chapter 30: Yields, Interest Rates, and Investments Mathematics
Chapter 31: Investment Portfolio Regulatory Requirements
Chapter 32: Investment Alternatives
Managing the Board/CEO Interface
Chapter 33: Board Committee Responsibilities
Chapter 34: Board Meetings
Chapter 35: The Board’s Responsibilities
Managing the Quality of Customer Service
Chapter 36: Quality Leadership and Visioning
Chapter 37: Service Quality Management
Chapter 38: A Model Customer Relations Handbook: Basic Rules for All Bank Employees
Chapter 39: [Reserved]
Regulatory Compliance
Chapter 40: General Compliance Requirements
Chapter 41: Commercial and Consumer Lending Compliance
Chapter 42: Human Resources Compliance
Chapter 43: Real Estate Lending Compliance
Chapter 44: Bank Operations Compliance
Chapter 45: Dodd-Frank Act Impacts and Requirements
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