Louder Than Words

LOUDER THAN WORDS imparts the skill of "nonverbal intelligence", the ability to read, interpret, and utilize nonverbal signals-or in poker terms, "tells"-in the workplace to your greatest advantage. Navarro provides crucial insights on what is really "being said" at meetings, interviews, negotiations, presentations, business meals and other business-social situations, and the casual yet critical water cooler exchanges that are the driving force of an organization. Stop settling for mediocrity and let Joe Navarro take you from effectiveness to excellence in your career with chapters including: How the Body Talks-The subtle behaviors that offer clues to what others are thinking or feeling. Influence at Your Fingertips-Mastering the first impression and picking up cues that may indicate agreement or disagreement. Applied Nonverbal Intelligence-How to constantly assess clients or interviewees while you′re engaged in positively influencing them. "To See Ourselves As Others See Us"-Social behaviors that may make you look poorly in the eyes of others (such as nail biting) versus behaviors that can enhance your image (wearing clothing that reflects responsibility and maturity). Curb Side Appeal-Understanding how attire and gestures can both inspire and captivate (why you see Bill Gates and presidential candidates in front of blue backgrounds). Situational Nonverbals-Do′s and don′ts when dealing with clients, especially people of other cultures (protocol when tendering business cards, cultural differences in physical comfort zones, determining the order of business). No matter what your business interests are, this book is sure to jumpstart your career.