作者: James L. Heskett, W. Earl Sasser, Joe Wheeler 副标题: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage isbn: 1422110230 书名: Ownership Quotient 页数: 272 定价: USD 29.95 出版社: Harvard Business School Press 装帧: Hardcover 出版年: 2008-12-08
还没人写过短评呢