Chapter 1 Basic Knowledge and Layout of a Business Letter 1
Chapter 2 Establishing Business Relations 18
Task 1 Establishment of Business Relations 19
Task 2 Credit & Status Enquiries 24
Chapter 3 Enquiry and Reply 38
Task 1 Making an Enquiry 39
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Chapter 1 Basic Knowledge and Layout of a Business Letter 1
Chapter 2 Establishing Business Relations 18
Task 1 Establishment of Business Relations 19
Task 2 Credit & Status Enquiries 24
Chapter 3 Enquiry and Reply 38
Task 1 Making an Enquiry 39
Task 2 Reply to an Enquiry 42
Chapter 4 Offer and Counter-offer 55
Task 1 Making an Offer 56
Task 2 Making a Counter-offer 58
Chapter 5 Conclusion of Business 72
Task 1 Placing an Order 73
Task 2 Accepting an Order 76
Task 3 Declining an Order 78
Chapter 6 Terms of Payment 90
Task 1 Negotiating Payment Terms 91
Task 2 Urging & Advising Establishment of an L/C 97
Task 3 Requesting to Amend an L/C 105
Chapter 7 Packing 127
Task 1 Informing Packing Requirements 128
Task 2 Reply to Packing Issues 131
Chapter 8 Shipment 146
Task 1 Giving Shipping Instructions 147
Task 2 Urging a Timely Shipment 149
Task 3 Giving Shipping Advice 151
Task 4 Asking for an Amendment to Shipment Clause 153
Chapter 9 Insurance 165
Task 1 Requesting the Exporter to Cover Insurance 166
Task 2 Type of Coverage Adopted 169
Task 3 Reply to the Letter Requesting Excessive Insurance 171
Chapter 10 Complaint and Claim 182
Task 1 Making Complaints or Claims 183
Task 2 Reply to Complaints and Claims 188
Chapter 11 Fax & E-mails 203
附录A 外贸函电常用词汇 216
参考书目 222
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