出版社: University of California Press
副标题: Commercialization of Human Feeling
出版年: 2012-3-31
页数: 339
定价: USD 29.95
装帧: Paperback
ISBN: 9780520272941
内容简介 · · · · · ·
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual unde...
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
作者简介 · · · · · ·
阿莉·拉塞尔·霍克希尔德(Arlie Russell Hochschild),加州大学伯克利分校社会学系荣休教授,情感社会学领域重要学者。1969年在该校获得哲学博士学位,随后留校执教。另著有《外包自己》《第二次转变:工作家庭和家庭革命》《祖国的陌生人:美国右翼的愤怒和悲伤》等。
成伯清,南京大学社会学院教授、院长,博士生导师,兼中国社会学会副秘书长,理论社会学专业委员会理事长。主要研究领域为理论社会学、情感社会学、社会学史。出版有《格奥尔格·齐美尔:现代性的诊断》《走出现代性:当代西方社会学理论的重新定向》《情感、叙事与修辞:社会理论的探索》等专著。
淡卫军,社会学博士,现就职于中华全国总工会国际联络部,从事国际工会运动等领域的研究工作,主持国际劳工组织(ILO)研究课题。
王佳鹏,社会学博士,南京大学新闻传播学院助理研究员,研究方向为社会学理论、...
阿莉·拉塞尔·霍克希尔德(Arlie Russell Hochschild),加州大学伯克利分校社会学系荣休教授,情感社会学领域重要学者。1969年在该校获得哲学博士学位,随后留校执教。另著有《外包自己》《第二次转变:工作家庭和家庭革命》《祖国的陌生人:美国右翼的愤怒和悲伤》等。
成伯清,南京大学社会学院教授、院长,博士生导师,兼中国社会学会副秘书长,理论社会学专业委员会理事长。主要研究领域为理论社会学、情感社会学、社会学史。出版有《格奥尔格·齐美尔:现代性的诊断》《走出现代性:当代西方社会学理论的重新定向》《情感、叙事与修辞:社会理论的探索》等专著。
淡卫军,社会学博士,现就职于中华全国总工会国际联络部,从事国际工会运动等领域的研究工作,主持国际劳工组织(ILO)研究课题。
王佳鹏,社会学博士,南京大学新闻传播学院助理研究员,研究方向为社会学理论、情感社会学和传播社会学。
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The Managed Heart的书评 · · · · · · ( 全部 19 条 )
淡卫军:情感,商业势力入侵的新对象:评霍赫希尔德《情感整饰:人类情感的商业化》一书
初读笔记整理【心灵/情感的整饰】
这篇书评可能有关键情节透露
总序 马克思之前批判过早期资本主义的一个常见问题:劳动的异化。但当时的劳动指的是体力劳动。 在如今竞争激烈的资本体系中,人们所从事的工作大多数要与人、而非物打交道,劳动者不仅要出卖自身的体力,还要出卖私人的情感。 情感劳动,就是“要求一个人为了保持恰当的表情而... (展开)劳动者伦理1之情感劳动
这篇书评可能有关键情节透露
一度作为个人情感管理的行为,如今出售给了与公众接触的工作岗位。一度由个人调整的感受规则或展演规则,如今让位于公司标准操作部门的控制。一度属于个人偏好、可回避的情感交换,如今变得标准化且难以逃避。 一、情感劳动 劳动者的异化问题是早期资本主义的常见问题,马克思... (展开)情感的商业化及其代价
从情感工夫到情感劳动
情感劳动里的表演与自由
a good work
> 更多书评 19篇
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订阅关于The Managed Heart的评论:
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0 有用 Lo 2023-11-07 19:43:46 美国
Emotional labor
0 有用 电胆马 2023-03-08 11:39:21 中国香港
Appendix A MODELS OF EMOTION From Darwin to Coffman
0 有用 山无中 2023-03-24 05:49:57 英国
在domestic labour和性别的视角看来,emotional labour一定程度上可以被归结为unpaid representative labour中的一种,因为它不是凭空生成的(工作者同其他工种一样需要为此支付energy,除此之外还要抑制自己原本的情绪),并且it does contribute(为他人提供了情绪价值和满足感),最重要的是它一直都是没有被value的。性别那一章节的... 在domestic labour和性别的视角看来,emotional labour一定程度上可以被归结为unpaid representative labour中的一种,因为它不是凭空生成的(工作者同其他工种一样需要为此支付energy,除此之外还要抑制自己原本的情绪),并且it does contribute(为他人提供了情绪价值和满足感),最重要的是它一直都是没有被value的。性别那一章节的讨论很有趣,重新定义女性普世意义上的"more emotional" is to deliberately show emotion to get their way, but not just "uncontrolled feelings". 但无论如何这种污名化还是带着种**的丑陋傲慢 (展开)
0 有用 makzhou 2020-02-02 15:48:44
将近四十年的研究,完全不过时。一个源头性问题依然值得思考:对「本真性」情感的需求和操控来自于主流文化中它们的缺失?ARH借用的是价值理论:The more the heart is managed, the more we value the unmanaged heart.(p.189-192)来自于Lionel Trilling的历史解释。真是如此吗?不管怎么说,很高兴ARH的几本书今年都能出... 将近四十年的研究,完全不过时。一个源头性问题依然值得思考:对「本真性」情感的需求和操控来自于主流文化中它们的缺失?ARH借用的是价值理论:The more the heart is managed, the more we value the unmanaged heart.(p.189-192)来自于Lionel Trilling的历史解释。真是如此吗?不管怎么说,很高兴ARH的几本书今年都能出版。 (展开)
1 有用 Nancy Rogan 2019-12-20 13:45:46
"I'll be your warmth if you'll be my steadiness." "Women are more likely to be presented with the task of mastering anger and aggression in the service of "being nice." To men, the socially assigned t... "I'll be your warmth if you'll be my steadiness." "Women are more likely to be presented with the task of mastering anger and aggression in the service of "being nice." To men, the socially assigned task of aggressing against those that break rules of various sorts creates the private task of mastering fear and vulnerability." (展开)
0 有用 Lo 2023-11-07 19:43:46 美国
Emotional labor
0 有用 山无中 2023-03-24 05:49:57 英国
在domestic labour和性别的视角看来,emotional labour一定程度上可以被归结为unpaid representative labour中的一种,因为它不是凭空生成的(工作者同其他工种一样需要为此支付energy,除此之外还要抑制自己原本的情绪),并且it does contribute(为他人提供了情绪价值和满足感),最重要的是它一直都是没有被value的。性别那一章节的... 在domestic labour和性别的视角看来,emotional labour一定程度上可以被归结为unpaid representative labour中的一种,因为它不是凭空生成的(工作者同其他工种一样需要为此支付energy,除此之外还要抑制自己原本的情绪),并且it does contribute(为他人提供了情绪价值和满足感),最重要的是它一直都是没有被value的。性别那一章节的讨论很有趣,重新定义女性普世意义上的"more emotional" is to deliberately show emotion to get their way, but not just "uncontrolled feelings". 但无论如何这种污名化还是带着种**的丑陋傲慢 (展开)
0 有用 电胆马 2023-03-08 11:39:21 中国香港
Appendix A MODELS OF EMOTION From Darwin to Coffman
0 有用 非实存性逐流 2022-03-31 17:07:45
原来这本著名有名么...
0 有用 MamboSiku 2020-11-10 01:05:24
emotional labor/gender/embodiedness