作者:
Bruce Pattern
/
Douglas Stone
/
Sheila Heen 出版社: Penguin 副标题: How to Discuss what Matters Most 出版年: 2000-4 页数: 250 定价: GBP 14.00 装帧: Paperback ISBN: 9780140288520
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or...
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
希拉•汉身兼数职，她既是三一咨询集团的合伙人，又是哈佛法学院的一名法学讲师，同时，她也是哈佛经理人教育系列课程的授课教师，为律师及各大公司的行政主管教授相关课程。《高难度谈话》一书的成功让她成为了一位如同奥普拉一样炙手可热的节目明星，她应邀参与了多项关于《高难度谈话》节目的录制，其中包括G•戈登•利迪秀，美国国内广播电台的“黛安•瑞姆秀”、“连线克里斯托佛•林登”、福克斯新闻以及CNBC的“名人午餐”节目。此外，她所撰写的关于谈话的文章也被刊登于《谈判月刊》（Negotiation Journal），《奥普拉杂志》（Oprah’s O Magazine），《财富》，《美国周刊》以及《简单》（Real Simple）等多本书刊杂志上。
![[美] 道格拉斯·斯通](https://img1.doubanio.com/f/vendors/8dd0c794499fe925ae2ae89ee30cd225750457b4/pics/personage-default-medium.png)
道格拉斯·斯通 作者
主治Y生
光明日报出版社2014版
静水流深
Penguin (Non-Classics)2010版
胧月夜
中国城市出版社2011版
1 有用 cheesewendy 2015-01-09 08:33:16
看到中文版很想看。后来发现自己看过啊！过去已经看了一小半，其实蛮啰嗦，这类书的通病。。
0 有用 cozycozy 2012-09-01 09:39:48
comm523 book presentation
0 有用 Demeter 2015-08-26 15:16:07
not bad
0 有用 不是米纳米 2018-04-01 09:15:31
继“亲密关系”后又一本看的时候醍醐灌顶用的时候原来什么样就什么样的书...这种技巧，还是跟在一个人情练达的师父身边耳融目染地学最有效啊
0 有用 Roy 2016-10-18 08:16:58
核心思想值得参考。
0 有用 HollyRen 2022-05-19 22:46:22
去年从communication coach那里学来的东西，感觉在书中重温了一边，而且写得也很practical。说实在的confrontation实在是太难，真的要好好做准备。当然很多情况下自己以为别人了解自己的情绪而想当然的以为别人能做出相应的reaction，其实那些消极情绪也都是自己加在自己身上，让自己受累。最好的还是进行交流，让双方都了解自己为何这么做的，从而达成和解然后找到共同的方法面... 去年从communication coach那里学来的东西，感觉在书中重温了一边，而且写得也很practical。说实在的confrontation实在是太难，真的要好好做准备。当然很多情况下自己以为别人了解自己的情绪而想当然的以为别人能做出相应的reaction，其实那些消极情绪也都是自己加在自己身上，让自己受累。最好的还是进行交流，让双方都了解自己为何这么做的，从而达成和解然后找到共同的方法面对问题然后解决问题。 (展开)
0 有用 狡兔三窟 2021-12-05 23:31:04
@2016-09-07 12:02:31
0 有用 介子 2021-11-24 12:23:27
最后putting it all together中的情景再现很有意思，很好的沟通参考书。
0 有用 肖恩 2021-01-13 17:30:03
应该列为成年人必修书目；结婚必修书目。说起来~在说话这件事上，我爸我妈可以得负分。以及，我妈认为我爸-100分，按这本书的思路，我妈大概可以得-1000分吧~舍友可能可以给60分。小宝，genius，天生的90分~多年前已经不嫉妒小宝收入是我的三倍——理智上。感情上，怎么可能不嫉妒呢，NND，老子嫉妒死了！
0 有用 SAM 2019-04-06 11:18:56
very good