Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Appl...
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
本人是这本书的策划编辑,有些读者提出了一些问题,在此一并答复,希望我的答复能让大家释疑。 问题一.Zappos 老大 Tony Hsieh 的自传Delivering Happiness:A Path to Profits, Passion, and Purpose生生被国内翻译成《三双鞋:美捷步总裁谢家华自述》,咱们...
(展开)
0 有用 小猪 2013-09-29 09:29:46
custom service and company culture.
0 有用 头秃,还是慢吧 2014-01-24 11:53:11
边读边听audio book。
0 有用 豆瓣酱 2018-07-13 12:35:55
个人经历的段落写的都很生动很有共鸣/赌牌部分很推荐阅读/企业文化段落有点冗长而且抽象部分大于可操作的点启发不大/最后讲happiness的段落综合了一些学术成果 很干货。总的来说冲着学习创业来了,意料之外被灌输了一脑子幸福鸡汤。虽然鸡汤中不乏亮点,但如果不是参与奥德赛阅读计划,可能中途就会弃掉这本书。
0 有用 夏木 2019-10-05 22:32:36
听的有声书,大佬们果然从小成绩就不愁,烟花警报那里感动的不得了,把全部身家卖掉只为鞋店多活几个月,看的心里一紧,最后讲的企业和谐的价值观真的独特。
0 有用 宝宝TWO 2018-03-08 10:32:39
自传是我非常不待见的品种,但是他写的的确很有趣,其次,中间突然迸发出的点,确实是好东西。