In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a bu...
In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations.
With this powerful yet engaging audio book, you'll learn how to:
Get the attention of a total stranger who you need to know-like that potential client you absolutely must land. Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life. Use the "Magic Paradox"-a technique the author developed for hostage negotiators- to turn a negative person into an asset. Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the "Persuasion Cycle.
Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
书名是《Just Listen: Discover the Secret to Getting Through to Absolutely Anyone》，但是书里说了好几种无法沟通要远离的人，自语相违了。 书里有很多心理的分析，以及沟通和建立、维护、发展关系的技巧，不过我看了却记不住，就像Java的各种设计模式，或者C++的各种窍门...
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还没人写过短评呢
还没人写过短评呢